Our policy is designed to protect your rights and ensure your satisfaction with the services we provide. To allow us to deliver quality service as efficiently as possible, we kindly ask that you:
1. Clearly communicate the service you would like to receive.
2. Inform our staff if you are allergic to any chemicals or substances before receiving any service.
3. Whilst receiving any service, please provide our staff with your feedback and comments so that we can meet your requirements immediately.
4. Inform the staff or salon manager immediately if you have any concerns relating to the salon, staff, or any service provided.
5. Inform the staff or salon manager immediately if you experience any abnormal reaction or condition in relation to your nails following a service.
6. Children must be accompanied by an adult at all times. We do not accept responsibility for any accident involving children during your visit to the salon.
7. We do not accept responsibility for the loss or damage of personal belongings whilst you are receiving treatment at our salon.
8. No food or drink should be brought onto the premises.
9. No pets are allowed in the salon, except for guide dogs.
10. Smoking and vaping are strictly prohibited inside the salon premises.
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REFUND AND SERVICE CORRECTION POLICY
No cash refunds will be given after you have left the salon. Once you leave the salon, it is understood that you have accepted and are satisfied with the service provided.
If you are not satisfied with your nails, please inform us before payment so we can make adjustments to your satisfaction or remove any enhancements or coatings that have been applied.
No refunds will be given if you have simply changed your mind.
We will correct any service at no additional cost, provided that you notify us as soon as possible after the service has been completed and inform us of your concerns regarding the quality of the work.
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RIGHT TO REFUSE SERVICE
We reserve the right to refuse service to anyone at our discretion. This includes, but is not limited to, clients who are behaving inappropriately, disrespectfully, aggressively, or in a manner that may pose a risk to the health, safety, or comfort of our staff or other clients.
We also reserve the right to refuse service if a client has a medical condition, infection, or nail condition that we believe may be unsafe or unsuitable to treat.
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APPOINTMENT AND NO-SHOW POLICY
We kindly ask that clients provide adequate notice if they need to cancel or reschedule an appointment.
Clients who repeatedly fail to attend scheduled appointments without notice (no-show) may be refused future bookings or required to pay a deposit before booking future services.
Repeated no-shows may result in refusal of future services at our discretion.
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By receiving services at our salon, you acknowledge and agree to our salon policy.
Thank you for your cooperation.