OUR POLICY IS TO PROTECT YOUR RIGHTS AND GUARANTEE YOUR SATISFACTION
WITH THE SERVICE(S) THAT WE PROVIDE.
TO ALLOW US TO PROVIDE A QUALITY SERVICE AS EFFICIENTLY AS POSSIBLE, WE NEED YOU TO:
1. CLEARLY ASK FOR THE SERVICE WHICH YOU WOULD LIKE TO HAVE.
2. INFORM OUR STAFF IF YOU ARE ALLERGIC TO ANY CHEMICALS OR SUBSTANCES BEFORE RECEIVING ANY SERVICE.
3. WHITST RECELVING ANY SERVICE PLEASE PROVIDE OUR STAFF WITH YOUR FEEDBACK AND COMMENTS SO THAT WE CAN SATISFY YOUR REQUIREMENTS
STRAIGHT AWAY.
4. INFORM THE STAFF/SALON MANAGER IMMEDIATELY IF YOU HAVE ANY CONCERNS RELATING TO THE SALON, STAFF OR ANY SERVICE.
5. INFORM THE STAFF/SALON MANAGER IMMEDIATELY IF YOU HAVE ANY CONCERNS THAT YOU MIGHT HAVE HAD AN ABNORMAL REACTION OR CONDITION WITH RESPECT TO YOUR NAILS.
6. CHILDREN SHOULD BE ACCOMPANIED BY AN ADULT AT ALL TIMES. WE WILL NOT TAKE ANY RESPONSIBILITY IF AN ACCIDENT HAPPENS TO YOUR CHILD/CHILDREN DURING YOUR TREATMENT AT OUR SALON.
7. WE HOLD NO RESPONSIBILITY FOR THE LOSS OF YOUR PERSONAL BELONGINGS WHILE YOU ARE HAVING A TREATMENT AT OUR SALON.
8. NO FOOD OR DRINK SHOULD BE BROUGHT ONTO THE PREMISES.
9. NO PETS WILL BE ALLOWED IN THE SALON, EXCEPT GUIDE DOGS.
REFUNDS
NO CASH REFUNDS WILL BE GIVEN AFTER YOU HAVE LEFT THE SALON. AS SOON AS YOU HAVE WALKED OUT OF THE SALON DOOR IT MEANS YOU HAVE ACCEPTED AND ARE HAPPY WITH THE SERVICE PROVIDED TO YOUR NAILS.
IF YOU ARE NOT HAPPY WITH YOUR NAILS, PLEASE MAKE US AWARE OF THIS BEFORE YOU PAY. WE WILL ADJUST THEM TO YOUR SATISFACTION OR REMAVE ANY ENHANCEMENTS OR COATINGS THAT HAVE BEEN APPLIED.
NO REFUNDS WILL BE GIVEN BECAUSE YOU HAVE SIMPLY CHANGED YOUR MIND.
WE WILL CORRECT ANY SERVICE AT NO COST TO YOU PROVIDED THAT YOU TELL US IMMEDIATELY AFTER WE HAVE PERFORMED THE SERVICE THAT YOU ARE
UNHAPPY WITH THE QUALITY OF THE WORK.
THANK YOU FOR YOUR COPERATION